Refund and Cancellation Policy

This policy outlines how you can cancel an order or request a refund for a product/service purchased through the Platform.

1. Cancellation Policy

• Cancellations will only be considered if the request is made within 3 days of placing the order.
• Cancellation requests may not be entertained if:
  • The order has already been communicated to the seller/merchant listed on the Platform.
  • The shipping process has been initiated, or the product is out for delivery.
• In such cases, you may choose to reject the product at the doorstep.

2. Damaged or Defective Items

• If you receive a damaged or defective item, report it to our customer service team within 3 days of receipt.
• The seller/merchant will inspect the product, and the request will be processed upon confirmation of the defect/damage.

3. Product Not as Expected

• If the product received is not as shown on the site or does not meet your expectations, notify our customer service team within 3 days of receiving the product.
• The customer service team will review the complaint and take appropriate action.

4. Warranty Complaints

• For products with a manufacturer warranty, please refer the issue directly to the manufacturer.

5. Refund Process

• For refunds approved by us, the amount will be credited to your original payment method within 3 days of approval.